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When will I get my order?

Standard books can be expected to arrive to you in 7 to 10 days.
Inscribed or gift-wrapped books may arrive to their destination  in 3 to 15 days (in many cases just 3 days).
Other non-book items (toy houses, hats, T-shirts) may arrive in 3 to 15 days.

Why are the dates different for inscribed or gift-wrapped books?

If you order a book that needs to be inscribed by the author or gift wrapped, it may be 3 (or up to 15 days).  The fastest times may obtained by ordering an inscribed or gift-wrapped book rather than a standard book.  Dr. Debi and the staff will use our on-hand supply to fulfill your inscription or gift-wrap request and then send this along to you.  We keep an ample supply of books on hand to respond to urgent holiday or gift needs - or for Home Team Emergencies.  Occasionally we may be out of stock; however, back orders are fulfilled within 15 days; you will be notified if there is any delay in processing your customized order.

Your book is printed with the most modern equipment, using just-in-time production to be sure that expenses are minimized.  If you order a standard book (not inscribed), it will be produced immediately at our printers and shipped directly to you.  Their standard delivery is 7 to 10 days, although expedited shipping is available with them.

We really really really need this book now, how do we make sure it comes earlier?

Just let us know when you order - in your comment area.  We will send out as quickly as we can, and we don't mind doing a little rushing for a good cause.  Just let us know.  You can also order expedited shipping for any book or product order.

Can you take credit cards?

Yes, we take VISA, MasterCard, Discovery, and American Express.  You can pay confidently with our secure shopping cart.  We use a top company, Secure Pay, that is a custom credit card transaction processor serving as a gateway intermediary between the customer and the financial networks for the acceptance of card payments by merchants.  They serve the online commerce industry.

Can I return a book?

If you wish to return a book or product, you may return it in good and unused condition for a refund.  (Sorry no returns on inscribed books.)  You will need to send it at your expense, Priority Mail (we recommend the Flat-Rate Envelope) within 7 days of receipt and with email notice to us, to:
        Renovation Psychology
        Good Returns Department
        80 Saranac Street
        Littleton, NH 03561

        And if you do return your book, also please email notice to:
        GoodReturns@RenovationPsychology.com

What if my book arrives damaged?

Your order should always arrive in good condition.  If there is ever any problem with this at all, let us know immediately.  If you can tell the product  is damaged when it arrives off the truck, alert the driver and refuse the package.  File your complaint immediately with the shipping company.  If you are not sure what to do, contact us within 3 days of the receipt of the package.

        Notifiy us please of any damaged shipping to:
        DamagedShipment@RenovationPsychology.com

More specific info:  
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Contact Dr. Debi
DrDebi@RenovationPsychology.com 
Phone (603) 444-1512
New Hampshire, New York, & Washington DC
We hope you make great progress on your home construction and that the process strengthens your family and close relationships.
The advice offered in this website, our workshops, columns, and books is not meant to replace medically necessary psychological care and does not constitute a doctor-patient relationship between Dr. Warner and you or any one reading this material.  We provide our services solely for enlightenment and to provide additional perspectives that can help you find your way through your renovation in a positive and growth enhancing way.  There is no guarantee that using this material will achieve all of your hoped for results.  Change is a dynamic process and rarely comes out exactly as we expected.  But with flexibility and communication on your Home Team, you may find many new opportunities to make the best of things and have a richer experience and relationship than you had thought possible.
The publisher and author reserve the right to change terms and edit content on this website and the book as it suits the emerging technologies and needs of the Home Teams, the author, and the publishing house.

Website by Renovation Psychology^® 
©2000-2007 by Dr. Deborah Warner, of Renovation Psychology^® all rights reserved.
Comments about this site may be sent to DrDebi @ RenovationPsychology.com (Please remove the spaces before and after the @ to send)
Renovation Psychology^® Dr Debi^® and Logo are registered Trademarks/Service Marks of Renovation Psychology LLC.  All rights reserved.  You may reference our materials liberally, but may not call other products not licensed by Renovation Psychology LLC by these names.

Member of these fine organizations:

	HBRA Home Builders & Remodelers Association of NH	Littleton Area Chamber of Commerce	PMA, the Independent Book Publishers Association	WREN Women's Rural Enterprise Network	NHPA New Hampshire Psychological Association	National Register of Health Service Providers in Psychology